A 99.9% Server Uptime
Our hosting platform is based on a solid, top–hole hardware configuration and a significantly tweaked Linux variation. That’s why, no matter what your website is, or how many web site visitors you’ve got, or even if there is a denial–of–service attack, our physical machines will remain up and your websites will remain visible online.
All hosting plans plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it is important to also set up your own network infrastructure. This is why we built a custom internal network in each one of our data center facilities. Relying on top–hole Juniper routers and switches, our internal network allows for extremely fast data transmission speeds and is fully redundant.
Hence, you will take advantage of a 99.9% network uptime in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, regardless of which hosting service you have opted for.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned money at risk, you can’t feel really secure. This is the reason why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. If you don’t feel pleased with our service or in case you want to get a more powerful web hosting solution, such as a VPS plans or even a dedicated web hosting plans – you will receive your money back in full, without hidden fees or repayment taxes.
24/7 Technical Support
We have mindfully picked each individual member of our 24x7 support team to make sure that we can offer you the best customer care service that you can possibly get. Each one of our technicians has several years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they’re at your disposal 24/7/365 – you will be able to touch base with them whenever you want and they will reply as fast as possible.
Their average support ticket response time is just twenty minutes, whilst with other hosting firms you need to wait for days. And we also offer a 1–hour response time guarantee. No matter what happens, your questions will be responded to in under sixty minutes.