Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
Every help request you submit to us will be replied to within maximum sixty minutes. In case your trouble ticket or email calls for additional assistance from a sysadmin, we will timely forward it and leave a note to inform you that your issue is being examined. If you take advantage of our Managed Services package, any of the server management services included there will be carried out at a time of your liking.
A Top–Notch Help Desk Service
We’ll be at your disposal 24–7 to respond to any inquiries that you may have about our Online Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also need assistance with server administration tasks, you can order our Managed Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services
An Intuitive Help Section
Each dedicated web hosting plan comes with our charge–free Online Control Panel, which offers a circumstantial knowledgebase and a set of step–by–step video tutorials. Whenever you require assistance with the Online Control Panel, just click on the Help or Videos buttons in the top right corner.