Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center section built into your Online Control Panel offers a collection of help articles and frequently asked questions. Aimed toward solving any common problem that you might possibly chance upon, they are contributed by our support team of competent technicians.

  • Top quality support service

  • Video Tutorials

  • We have compiled a selection of educational video tutorials that visually explain how to troubleshoot a typical issue related to your hosting plans account. You will find the training videos in the Help section.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7/365 tech support service and feature a one–hour ticket response guarantee. Our experienced customer service technicians will be at your disposal around the clock and will remedy any problem that you might face within less than one hour after the technical support ticket submission. Normally, an answer will be provided to you in less than twenty minutes.