Help and Support Channels

  • 1 hour ticket response time
  • A one hour Ticket Answer Warranty

  • Our tech help and support Department is present day and night to respond to every one of your support inquiries. Each ticket you post to us will be solved within less than 60 minutes. If your problem demands the help of an administrator, we’ll forward the ticket to the person on shift and will notify you that the case will soon be resolved.

  • Top quality support service
  • Qualified Customer Assistance Service

  • Our customer assist team will be on duty for you round the clock to to attend to all assistance request tickets that you send to us. We offer technical support for the software that are pre–configured on your hosting server. These include our in–house created Online Control Panel, the selected OS plus the server management panel (in accordance with the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • A detailed and routinely updated collection of articles is built into our in–house built Online Control Panel. It provides quick tips about how to execute all of the basic website control tasks. The Help section presents exhaustive how to article tutorials and step by step video tutorials. You can reach the Help area by clicking the Help or Video buttons in the right corner of each Control Panel section.