Being able to contact your hosting company when you have any kind of questions or encounter any troubles is important and how quickly they will respond and react can be crucial, in particular when your web site is business-oriented, as longer downtime often means losing prospective customers. The support options are usually one way to identify genuine suppliers from resellers. The latter in most cases reply just to e-mail messages or support tickets and you may have to wait for a whole day or longer in order to receive a reply. In case the problem requires several responses, you may end up losing days so as to get a problem resolved. With a genuine and reputable web hosting supplier, you should be able to contact the support team at any moment and receive a prompt response no matter what the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Hosting
We acknowledge the importance of receiving assistance right away, so our hosting
services include 24/7 support as well as various options for communication. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and chat with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up getting a service which you can't use. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further investigation. In contrast to the majority of providers on the market, we reply to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans
that we offer feature 24/7 customer and technical support, therefore no matter what problem you experience, you can contact us and we'll assist you straight away. The guaranteed answer time for each email or trouble ticket that you open from your Hepsia hosting Control Panel is only 1 hour; the actual response time rarely exceeds 20 min. We also have telephone support with multiple local numbers around the world plus a live chat, which means that you can get in touch with us and get additional info about our services even if you do not have an account yet. We are able to assist you with nearly any question or a problem you have - payment methods, plan specs, email setup, website hosting account settings, and many others. If you use our services, you will never have an issue where you should wait for a couple of days to get a problem resolved like you'll have to do with numerous other suppliers.
24/7 Customer Support in VPS Servers
Using our VPS plans
, you will never have to wait for more than one hour in order to receive support for any difficulty that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all support tickets that you open from your billing Control Panel or emails that you send to our tech support team. Furthermore, we have local telephone numbers in a number of countries globally plus a live chat service where we will help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the numerous ways of communication, so no matter what your question or issue is, there is always someone to help you in a timely manner. If you need assistance with third-party software, which you cannot set up or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server
packages that we offer include 24/7 support via different means of communication and with a one-hour max answer time guarantee. If you want to find out more about the plans or you have various billing or general questions, you are able to phone one of the local numbers we have globally or you can use our live chat support and talk with a live representative. For solely tech difficulties which require the help of a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to monitor a specific matter. The answer time for them rarely surpasses half an hour, so you can forget all about waiting for a whole day to receive help. Our support service is available for all server-related issues, as well as the pre-installed software. If you need assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all the packages.