Regardless of the fact that the web hosting service offered by the different companies is more or less identical, every provider has a personalized platform with its own tweaks and ways to accomplish particular operations. In this case, an immense knowledge base will be quite helpful both for people with little to no past experience and for technically competent users who will ultimately learn how given procedures are executed, but will lose valuable time in the meantime. The objective of such a knowledge base is to help make the hosting service fast and simple to use, sparing users loads of time and effort. The result is happier clients, as they can easily find the information they are searching for, and a lot less work for the customer support team representatives, because usually the vast majority of the enquiries and problems that clients have got are already described in the knowledge base. On the condition that the articles themselves are properly written and encompass more topics, you’ll be able to get to know more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Hosting
All hosting plans
that we offer feature an extensive knowledge base where you can find everything you need to know in regards to your hosting account. Whether you’re aiming to create a brand new database, to forward a domain name
by means of an .htaccess file or to create an email account on your computer or cell phone, you can simply check our help articles and all the info that you require will be there. When you open a given section of your Hepsia hosting Control Panel, you will see articles that are dedicated to the functions that you can access through it. In case you prefer to check the complete archive of articles and get familiar with all the functions that Hepsia is offering, or simply to read general info about the web hosting service, you can browse the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve done our utmost best to cover any problem that you could bump into, but if you don’t find what you are seeking, you can always get in touch with us, as our help desk team representatives are on duty day and night.
Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared an elaborate online knowledge base for all our current and potential clients, so if you purchase a semi-dedicated server
plan through our company, you’ll be able to find any info that you’re searching for at any time. We’ve got an abundance of informational help articles, which will help you understand better what is happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are only two examples. Our exhaustive tutorials will help you accomplish anything you like – extract an archive, import a database, forward a domain name, etc. Moreover, we’ve also got troubleshooting guidelines, which will permit you to discover what induces a given problem and the possible solutions for it. In case you are unable to send e-mails or your domain returns an HTTP 500 error message, for instance, you can refer to our knowledge base and resolve the problem instantly. The articles can be accessed through any section of the Control Panel, as well as through the all-inclusive Help section.