In case you have ordered a web hosting plan and you’ve got some inquiries relating to a particular feature/function, or if you’ve come across a certain challenge and you require support, you should be able to get in touch with the respective tech support staff. All web hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, as the very best way to fix a problem most often is to post a ticket. This kind of correspondence renders the replies exchanged by both sides simple to track and permits the help desk support team representatives to escalate the situation if, for example, a server admin must get involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you will need to have no less than two different accounts to contact the technical support staff and to actually administer the hosting space. Non-stop signing in and out of different accounts might sometimes be a bore, not to mention the fact that it requires quite a long period of time for the vast majority of web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting plans is not separate from the hosting account. It’s an essential part of our full-featured Hepsia Control Panel and you will be able to visit it whenever you need with just several mouse clicks, without signing out of your web hosting account. The ticketing system includes a quick-search field, which will help you track down the status of practically any trouble ticket that you’ve already sent, if you need it. Also, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to deal with a particular problem before you actually post a ticket. The response time is no more than 1 hour, which goes to say that you can receive quick assistance at any particular time and in case our tech support team suggests that you should do something inside your hosting account, you can do it immediately without logging out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more convenient to manage everything in one location, so we’ve integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is offered with every semi-dedicated server package. This will enable you to handle the correspondence with our customer support team together with your hard disk drive space, which implies that you won’t have to remember one more user name for a different admin console. You’ll be able to post a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse whilst you are browsing the content hosted in your semi-dedicated account. You can also search through older tickets using a smart search option or read relevant knowledgebase articles, which contain solutions to commonly met issues. The built-in trouble ticket system is monitored 24x7 with the maximum response time being just sixty minutes, so there’ll always be someone to help you.