When your web hosting service provider offers live chat support, you're able to speak to a representative live and find out helpful info or get an issue resolved in a timely manner. The key advantage of using chat compared to calling to talk to a live person is that you'll need only a computer with Internet access, therefore you will not pay any rates if you are in a different country or state. Furthermore, it will be a lot quicker to copy and paste details like domain names, usernames or error messages in other words details that are sometimes hard to provide to the other side on the phone. The live chat is also a faster approach to contact your website hosting service provider's support crew as compared to using a ticketing system. What's more, in the event that some trouble needs a little more time to be resolved, you're able to do something else while you wait for assistance on the live chat, so that you won't waste time - something that is impossible when you are on the telephone.
