In case you’ve got a website, a problem could always crop up and it doesn’t automatically need to be associated with the web hosting service itself. For instance, something can go wrong when you update a web application or some important data can be modified or deleted by chance. Irrespective of what the essence of the problem may be, you will have to get in touch with the customer care team and request them to retrieve a backup or to help you resolve the problem that you’re experiencing. How fast they will do it will predetermine the amount of time that your websites will be inaccessible. For certain sites like community websites or online shopping portals, a recurrent downtime often equals losing visitors and money. With that being said, it’s important to use the services of a web hosting company that offers not only a good client care service, but also a fast one.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reaction time for any customer support ticket that you post or any e-mail that you send is just 1 hour, even if you contact us on weekends and public holidays. Whatever the nature of your issue or question might be, we’ll help you right away and will give you the needed information to sort out any problem with your sites. The real reply time typically doesn’t exceed 15 to 20 minutes, which means that you can forget about waiting around for hours on end to get an issue resolved or even worse than that – waiting all day only to obtain a reply that more info is required while nothing’s fixed. We will assist you in a timely manner solely because we are aware of how priceless time can be in the dynamic electronic world. The 1-hour reply time guarantee applies to any technical or billing inquiry that you may have in regard to our hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our fast support services. You will receive a response to any support ticket posted through the web hosting Control Panel or email sent to our tech and customer support team within the hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. It often takes substantially less time to investigate and resolve a problem. We’ll give you more details if the solution entails something that should be done on your end. If you contact us during national holidays or weekends, the response time will be precisely the same and given that our support team is available day and night, you’ll get prompt assistance for virtually any general, billing or technical issue irrespective of the hour.