Although this isn't the most importantfactor to distinguish a reliable hosting supplier from a bad one or a reseller from an actual supplier, the option to call and speak with a live person is an indicator that you are not working with a one-person firm and that you will be able to reach somebody if you need support. The telephone support for website hosting services may range from standard to expert, therefore the problems which can be resolved through a phone call differ depending on the particular company. Generally, these matters are more basic and feature billing or first level tech issues as more difficult tasks often require a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Still, the option to call your provider can save you lots of time and efforts for the countless small things which will eventually appear when you manage your hosting account.
Phone Support in Hosting
In case you choose to take advantage of one of our hosting plans, you will be able to contact our support team via phone for 14 hrs per day. We can help you select the proper plan for your web sites as we think that it is better to discuss these matters with a live person. If you already own an account, we will assist you with all your sales/billing questions and / or general issues, even with some tech matters which don't need a lot of time or escalation to a system administrator as it will be better to open a ticket for time-consuming matters and have the entire correspondence in a single place. We have telephone numbers in the United States of America, Great Britain and Australia, so you can call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours daily as part of the support services for each and every semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you may have to open a ticket if you come across such a problem, still for all billing, general or minor tech issues you can always phone us and we will help you immediately in order to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your internet sites on our top-notch cloud platform or you can receive any other general info on our semi-dedicated solutions. We now have local numbers in the U.S.A., Great Britain and Australia as well as a global number, therefore you're able to call the one which is closer to where you are.